Enterprise Incident Response Retainer

An Incident Response Retainer (IRR) is a pre-arranged service that gives organisations 24×7 access to cyber responders and crisis communicators during a cyber incident. It helps ensure organisations have the coverage, incident response capability and rapid support they need when an incident happens.

CyberCX’s incident response retainer gives organisation access to our comprehensive incident‑response capabilities. This retainer represents a combined offering from three of CyberCX’s leading capabilities: Digital Forensics & Incident Response, CyberCX Intelligence and Strategic Communications.

Digital Forensics & Incident Response: Covers the technical response work required in the event of a digital forensic investigation and/or cyber incident. All CyberCX incident response retainers come with a 24x7x365 on-call response, and an uncapped triage.

Cyber Intelligence: Helps organisations understand and prepare for the threats relevant to them in their external environment. Organisation can receive one or more CyberCX Intelligence products, including quarterly sector intelligence reports, operational intelligence reporting, briefings, targeting reports, threat reports and/or data exposure assessments.

Cyber Strategic Communications: Support from an experienced team to help organisations navigate a cyber incident to establish your narrative, preserve trust with stakeholders, and minimise reputational damage.

• Integrated intelligence to ensure you anticipate and manage real-world threats.
• Be assured that if you are the victim of a cyber attack, you have a trusted partner with the expertise and skills to assist.
• Make cyber a business-wide preparation activity with integrated teams working under one agreement.

Incident response retainer is ideal for organisations looking for:

• Peace of mind that in the event of a cyber incident, experienced cyber responders are on call to help contain and remediate the attack.
• Guaranteed access to end-to-end capability that doesn’t just manage the technical response but supports your business.
• A realistic view of threat actors likely to target your organisation, and how they operate, to help prevent incidents or minimise the impact.

CyberCX’s Enterprise Incident Response Retainer providers 24×7 access to experienced cyber responders and crisis communicators, ensuring rapid support during security incidents. As an incident response retainer customer, you can contact us through the dedicated escalation process as defined in your retainer documentation for the quickest response.