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Amazon Connect

Amazon Connect provides a seamless experience across voice and chat.


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Benefits of Amazon Connect

Powerful real-time and historical analytics, and easy-to-use intuitive management tools

No required up-front payments, long-term commitments, or minimum monthly fees

Save up to 80% over traditional contact centre solutions

Easily scale to meet unpredictable demand


CyberCX and Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give their customers personal, dynamic, and natural experiences. They couldn’t find one that met their needs, so they built one themselves. Since making it available for all businesses, thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing.

CyberCX has built and proven experience with Amazon Connect integrations with a number of third-party products including ServiceNow, Webtext, Microsoft Dynamics 365 and Salesforce amongst others. With Salesforce Service Cloud and Amazon Connect for example, agents can see the important CRM data they need as they interact with customers – all from a single user interface meaning a customer service representative is not having to flick through screens when interacting with a customer. All of the information is readily available.

Amazon Connect is a pay-as-you-go service. There are no required up-front payments, long-term commitments or minimum monthly fees. You pay by the minute for Amazon Connect voice usage plus any associated telephony charges. Amazon Connect voice usage is determined by the minutes your end-customer is connected to the service. For telephony, Amazon Connect offers both direct inward dial (DID) and toll-free phone numbers.

CyberCX have successfully built a dedicated team of experienced contact centre and certified AWS professionals to deliver outstanding customer outcomes through Amazon Connect and the Cognitive CX portfolio.


Whether you’re taking your first steps into AWS, thinking about hybrid cloud, or migrating your entire Datacentre, CyberCX will help you get it right first time – leading to faster delivery, lower costs and managed security compliance.


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Australia’s trusted
cyber security and cloud partner

Expertise at scale

More than 1,400 cyber security and cloud professionals delivering solutions to our customers.

Eyes on glass 24/7

Continuous monitoring of your network across our 9 advanced security operations centres globally.

Help when you need it

The region’s largest team of incident responders handle over 250 cyber breaches per year.

Assessing your needs

Industry-leading experts conduct more than 500 baseline security assessments per year.

Providing credible assurance

Our exceptional team of ethical hackers conducts over 3,000 penetration tests per year.

Training the next generation

The CyberCX Academy is training 500 cyber professionals over the next three years.